Privacy Policy

Marcel is a product offered by Artek Nexus Inc. In this policy, “Marcel” means the product, and “Artek Nexus,” “we,” “us,” and “our” mean Artek Nexus Inc. Website: arteknexus.com.

Privacy Officer: Frederic Charlebois. For privacy-related requests, contact privacy@arteknexus.com.

Mailing address: Artek Nexus Inc., 2000 McGill College Ave, 6th Floor, Montreal, Quebec H3A 3H3.

We collect only the information needed to provide, secure, bill, improve, and support Marcel.

Marcel may communicate with trusted technology providers to help process search requests, generate responses, secure accounts, process payments, deliver emails, host data, measure product usage, and prevent abuse.

These providers process information only as needed to provide their services to Artek Nexus. Provider categories may include hosting and database infrastructure, authentication, secure payment processing, product analytics, email delivery, search and response processing, business enrichment, and security.

Some providers or systems may process or keep information outside Quebec or Canada. When this applies, Artek Nexus assesses privacy factors and uses contractual, technical, and organizational safeguards appropriate to the nature of the information.

Marcel may use cookies, local storage, and product analytics tools to keep your session active, measure usage, understand important product paths, and improve reliability. We avoid intentionally capturing sensitive fields and limit analytics to what helps operate the service.

We keep information only for the purposes described in this policy, unless a longer period is required or permitted by law.

Account data is generally kept while the account is active. Searches, conversations, saved lists, and exports are kept so your workspace remains usable, until deletion, account closure, or the end of their usefulness. Payment and billing records may be kept longer for tax, accounting, or dispute-resolution purposes.

You can contact privacy@arteknexus.com to request access to your personal information, correction, portability where required by law, withdrawal of consent, deletion where possible, or any other privacy-related request.

We may need to verify your identity before processing a request. We will respond within the time required by applicable law.

We use safeguards that are reasonable for the sensitivity of the information, including access controls, specialized providers, limited-access policies, security logs, and protections against automated abuse. No online service can guarantee absolute security.

For questions about this policy or your personal information, contact Artek Nexus Inc. at privacy@arteknexus.com. For product support or billing, contact support@arteknexus.com. Mailing address: 2000 McGill College Ave, 6th Floor, Montreal, Quebec H3A 3H3.